We help organizations run smoother.
BigAbility is a consulting firm that finds where work slows down and fixes it with better forms, workflows, dashboards and reports, built on the tools your team already uses.
Serving the Baltimore–Washington area and beyond
Where work usually gets stuck
Most slowdowns come from a few familiar habits: paperwork, hand-offs and numbers no one can find. Here's what we replace them with.
- Paper and PDF formsOnline intake that collects complete information
- Hand-offs by email and phoneWorkflows that route work to the right person
- Spreadsheets passed aroundOne shared, up-to-date record
- Chasing status updatesDashboards that show what's waiting and what's late
- Monthly scramble for numbersReports that arrive on schedule
Consulting that ends in something that works
We start by understanding the process, then recommend and build the simplest fix. Most engagements combine a few of these.
Process review
We map how work actually gets done today, talk with the people doing it, and show you where time and information get lost.
- Current-state maps
- Quick wins
- Prioritized plan
Forms and intake
Referral, intake, registration and request forms that collect complete information the first time.
- Adaptive questions
- Uploads and PDFs
- HIPAA-ready setups
Workflows and automation
Hand-offs, alerts, reminders and approvals that move work to the right person without anyone chasing it.
Dashboards
A live view of the numbers that matter, so managers see what's waiting, what's late and what's working.
Reports
Daily summaries and recurring reports that arrive on their own, ready for staff meetings, boards and funders.
Websites
Clear, mobile-friendly websites that tie into your forms and workflows, so the front door connects to the back office.
- New sites and redesigns
- Online giving and sign-ups
Training and support
We train your staff, leave a plain-English guide, and stay available for changes and questions as your needs grow.
- Staff training
- How-to guides
- Ongoing help
What we typically build
Every organization is different, but most of our work looks something like this. Pick an example to see it. All details shown are sample data.
New 3
In review 2
Scheduled 2
Done 14
Who we work with
The details change from field to field. The problems are usually the same: paperwork, hand-offs and not enough visibility.
Small and mid-sized businesses
Owners and office teams who have outgrown spreadsheets and email.
Healthcare and behavioral health
Referrals, intake and follow-up for practices and clinics.
Transportation and logistics
Scheduling, dispatch hand-offs and trip reporting.
Nonprofits
Donations, volunteers and reporting for boards and funders.
Insurance and financial services
Client questions, quotes and agency reporting.
Public sector and human services
Case intake, eligibility and program reporting.
Understand the work first, then build
Listen
We meet with you and the people who do the work to understand what happens today and what's getting in the way.
Map and recommend
You get a simple map of the current process and a short list of changes, starting with the ones that help most.
Build and test
We build the forms, workflows and reports, test them with your staff, and adjust before anything goes live.
Launch and hand off
We roll it out, train your team and leave a plain-English guide so you're not dependent on us.
A team that understands how work gets done
BigAbility has helped nonprofits, healthcare practices and small businesses since 2015. Our team pairs process consulting with hands-on technology delivery, and we stay with clients from the first conversation through launch and beyond.
Leadership
Femi Gbangbalasa
Femi has led digital projects for nonprofits, small businesses and social enterprises since co-founding BigAbility in 2015, and has worked as a project manager and senior consultant on agile delivery teams. He coaches teams through planning, clears the obstacles that stall work, and keeps each engagement focused on the outcome the client needs.
Dapo Gbangbalasa
Dapo has more than a decade in technology consulting, much of it advising state and local government on health and human services systems, and before that delivering enterprise software and Salesforce implementations. He owns process design, workflows, dashboards and reporting, and holds an M.S. in Management and Information Systems plus SAFe, Scrum Master and Product Owner certifications.
Tell us where things are getting stuck
Send a few lines about your organization and the process you want to improve. We'll reply within two business days to set up a time to talk.